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Privacy Policy
Your privacy is important to us. Learn how we protect and use your information.
1. Introduction
Maroc Elite Transport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental and mobility services in Morocco. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Personal Information
We collect the following personal information:
- Full name and contact information (email, phone number)
- Date of birth and age verification
- Driver's license information
- Payment information (credit card details, billing address)
- Identification documents for KYC verification
- Address and location information
2.2 Booking Information
- Booking dates and times
- Pickup and dropoff locations
- Vehicle preferences and selections
- Service type and special requests
- Passenger information
2.3 Usage Information
- Website usage data and analytics
- Device information (IP address, browser type)
- Cookies and tracking technologies
- Communication preferences
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To process bookings, manage reservations, and provide our services
- Verification: To verify your identity and driver's license through KYC processes
- Payment Processing: To process payments, deposits, and refunds
- Communication: To send booking confirmations, updates, and customer support
- Legal Compliance: To comply with legal obligations and regulations
- Improvement: To improve our services, website, and user experience
- Marketing: To send promotional offers (with your consent)
- Security: To protect against fraud and ensure platform security
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party service providers who assist us in operating our platform (payment processors, cloud hosting, analytics)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Safety and Security: To protect the rights, property, or safety of Maroc Elite Transport, our users, or others
- With Your Consent: When you explicitly consent to sharing your information
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through Stripe
- Regular security assessments and updates
- Access controls and authentication
- Secure document storage for KYC verification
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Objection: Object to processing of your information for certain purposes
- Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, please contact us at contact@marocelitetransport.com
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
- Essential Cookies: Required for the website to function properly (authentication, security)
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your preferences and settings
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records and financial information are typically retained for 7 years to comply with legal and accounting requirements. KYC documents are retained as required by regulatory compliance.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Maroc Elite Transport
Email: contact@marocelitetransport.com
Phone: +212 6 77 52 22 27
Address: Morocco
This Privacy Policy complies with applicable data protection laws, including GDPR (for EU residents) and Moroccan data protection regulations.